When Adtranz was formed in 1995 - initially a joint company of ABB and Daimler-Benz subsequently Daimlier-Benz Transportation Systems, now Bombardier - it took responsibility for this $285 million vehicle procurement contract which was over budget, behind schedule and had serious customer satisfaction problems. Intervention was required. John Reilly was tasked with management assistance and development of a process to establish better communications and working relationships between Contractor and Agency.
Using an adapted partnering / intervention process, John set up worksessions to establish common goals and objectives - addressing management and personnel concerns including conflicts, poor communication and working relations which had resulted in deficient design progress by the prior contractor - leading to customer dissatisfaction and unsatisfactory quality and productivity levels. Workout sessions for critical sub-suppliers were also held.
The program was completed with good communications and working relationships between the client and manufacturer. Quality, budget and schedule performance were greatly improved as measured by customer satisfaction surveys. 1995-2000.
